FAQs

1.  Does Thirty One Physical Therapy accept insurance?​​

Thirty One PT is an out-of-network (OON) provider and does not take insurance.  You are responsible to pay at the time of visit. We accept cash/debit/credit card/Venmo/Zelle and may be able to accept your HSA/FSA.  If you have OON benefits, we can provide you with a superbill that you may be able to submit to your insurance company for direct reimbursement.  Check with your insurance company regarding what your OON coverage for physical therapy will be and get an estimate for your reimbursement.  You should check with your insurance company regarding your OON benefits prior to your first session, if you would like to utilize them.

2.  What questions should I ask my insurance company prior to my first session?

  • Does your insurance provider require authorization/referral from a different type of medical provider in order for this to be reimbursed?

  • Do you have an OON deductible that differs from you in-network deductible?

  • What percentage is your responsibility before and after your deductible has been met?

  • Do you have a annual visit limit for OON services?  Is there one specifically for OON PT services?

3.  What can I expect at my first session?

Please arrive 10-15 minutes early to your first session.  To keep our team and clients safe, there are some extra screening procedures we will go through.  This can also give you time to use the restroom and/or change.  For the safety of our team and clients, we require everyone wear a mask covering the nose and mouth at all times in the clinic.  Children under the age of 2 years old and those with documented medical conditions preventing them from wearing a mask are excluded from this requirement.

Your first session with start off with a question-answer section so your PT can understand more about what brings you in to work with us.  Next, your PT will take you through a set of mobility and strength tests and measures.  This is how we gather the pieces to your movement puzzle!  During these tests, your PT will discuss the findings and how they may be related to your symptoms.  With these measurements, your PT will work with you to create a personalized plan of care focused on reaching your goals.

We will also start treatment that day!  You can expect a variety of interventions, such as manual therapy to soft tissues, joints, and nerves, hands-on facilitation of specific motor patterns, individualized and supervised exercises, functional dry needling, and more!

4.  What should I wear to my session?

Please dress comfortably to your session, but make sure the area of your body that is being treated is easily viewed and accessible.  This means that if you have a knee injury, please wear shorts or loose fitting pants that can be pulled above your knee.  If you have any questions regarding your specific injury and what you should wear, please send us an e-mail and we can clarify that!

5.  How is Thirty One PT managing COVID-19?

We are committed to providing a safe space for our team and clients.  Taking temperatures and asking standard screening questions are part of our routine intake procedures.  We are requiring all team members and clients wear a mask that covers their mouth and nose for the duration of the session.  Additionally, we are taking time between each client to thoroughly clean all high contact surfaces.  Furthermore, if you are ever experiencing symptoms such as a fever, cough, shortness of breath, and/or body aches/chills please inform us as soon as possible and we will work with you to reschedule your appointment.

Contact Details

Address

310 Happ Road

Suite 205

Northfield, IL 60093